Citizens' Charter

A Citizens’ Charter is a written commitment made by a public institution in the deliverance of its services to the citizens of the country recognizing that the citizens/clients have a right to receive such services from a public institution. A Citizens’ Charter typically displays in public, the services provided by a public institution along with time taken to deliver each service. We, at EDB dedicates ourselves to provide professionally and efficiently, the following services to our clients who are shouldering the task of developing the national economy of Sri Lanka through increased export earnings.

Download Citizens' Charter