ICT/BPO Standards

ICT Quality Standards

IT services are a fast-growing sector within the outsourcing market. Unfortunately, outsourced IT services are often lacking in quality. It is, therefore, important for Sri Lankan IT Service exporters to know the existing quality standards in the European IT industry and consider the advantage of implementing these. The most important quality standards for this sector are ISO15504 and CMMI.

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ILO Fundamental Labour Standards

Social issues have become increasingly important in international trade. Critical stakeholders in the EU, such as consumers, NGOs and the media, forced EU governments and the EU private sector to develop and implement strategies promoting the improvement of working conditions. As a result:

  • a)Many countries supplying to the EU ratified most of the ILO Conventions, obligating themselves to implement the established standards into their national policies;
  • b)Many companies include the ILO Working Standards in their CSR policies in the form of a code of conduct or through sustainability certification that may often include (several of) the ILO Labour Standards.

Compliance with the ILO Labour Standards is in many cases a buyer requirement for importing into the EU. Adopting (part of) the ILO Labour Standards can, therefore, offer you as a supplier competitive advantage when exporting into the EU.

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ISO 26000

If you are an exporter of products or services to the EU, you have to take into account that you can be requested to meet certain social responsibility requirements. ISO 26000 is a framework of guidelines that can help you map out and address sustainability issues regarding your organisation. Although ISO 26000 is not certifiable, references to the guidelines in various ways are increasingly common.

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Sustainability Reporting GRI

In a sustainability report an organization publicly communicates its economic, environmental, and social performance. Sustainability reporting is relevant for companies that want to disclose and measure their social, environmental and governance performance besides their economic performance. For Sri Lankan suppliers of products and services to EU customers sustainability reporting can be used to show the sustainability of your objectives and operations.

More and more organizations consider a sustainability report as a serious management tool contributing to the dialogue with internal and external stakeholders, shareholders and investors. As sustainability reporting is not mandatory, the quality and format of the reports vary greatly.The Global Reporting Initiative (GRI) offers a standard framework to follow that is widely used for sustainability reporting.

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