Abusive Buyer Policy

Our abusive buyer policy lays out unacceptable buying behaviour.

Buyers may not misuse our feedback, returns, or buyer protection programs. Our full policy below outlines EDB e-Marketplace expectations for buyer behaviour.

This policy outlines our expectations for buyer behaviour. When buyers don't meet these standards, sellers can report abusive behaviour.

Engaging in activity as described in this policy may result in a range of actions, including the loss of EDB e-marketplace account information, issuing warnings to buyers, blocking buyers from requesting returns or refunds (as per the return policy) on EDB e-marketplace, blocking buyers from opening claims, and account suspension.

When we review a report of a member violating our policies, we look at the circumstances, including the members' history. We make decisions based on the evidence in the individual situation, as well as by evaluating patterns of behaviour that create a negative value in the EDB e-marketplace. If we aren't sure about something, we may not take any action. Also, because we respect our members' privacy, we can't discuss the results of any investigations.

Behaviours We Don't Allow

Don't demand something not offered in the original listing

Not allowed


  • Requesting a shipping service not offered by the seller
  • Requesting the seller ship to an address other than what you included in checkout
  • Requesting to use a payment method not offered during the checkout
  • Requesting the seller hold your item so you can pay later
  • Requesting a refund when it’s not been covered under our Return policy. 
  • Request additional items or services not included in the original listing or asking for a discount
  • Finding an item on EDB e-marketplace and taking the sale off EDB e-marketplace
  • Select one of the shipping services offered by the seller when you checkout
  • Updating your address in your EDB e-marketplace account before you checkout
  • Pay for your item through a payment option offered at checkout 
  • Purchase items according to the terms included in the original listing
  • Finding an item on EDB e-marketplace and completing the sale on EDB e-marketplace

Don't make false claims

Not allowed


  • Claiming an item was not received when there is proof of delivery to the address 
  • Falsely claiming an item was not as described
  • Claiming an item was not received when it has not been delivered 

 Don't abuse the buyer protection programs

Not allowed


  • Harassing sellers about an item not received before checking with currier 
  • When you have already received a refund from the seller or reimbursement from your payment provider
  • As retaliation against a seller following a previous dispute
  • Opening a case, when you didn't receive the item and you haven't been able to resolve the issue with the seller

Additional information

Acceptable buying practices include adherence to the following policies.

  • Communications: Your communications with sellers via email, should comply with our member-to-member contact policy.
  • Customs declarations: Asking a seller to falsely declare an item as a gift on a customs form is considered to be encouraging illegal activity.
  • Contact information: All EDB e-marketplace members must keep their account details up to date. We take action when we know that a member has false or missing contact information.

Why does EDB e-marketplace Have This Policy?

We want to make sure EDB e-marketplace is a safe place to sell. In order to make EDB e-marketplace a safe place to sell, we hold our buyers to certain standards. When buyers do not follow these standards, we take action on our buyers and we protect our sellers.