Overview of Business Process Management (BPM)

A highly-skilled talent pool, a cost-effective operational environment, and a sophisticated IT and telecommunication infrastructure set Sri Lanka apart from the Asian competitors. 

As one of the best destinations providing off-shore services in customer service management,  finance and accounting services, legal, insurance, banking, telecommunication, and other sectors Sri Lanka has been ranked as the “Offshore Destination of the Year” repeatedly by the National Outsourcing Association (NOA) of the UK. 

Our growing reputation coupled and compliance with global labour and environment standards makes Sri Lanka one of the best choices in Business Process Management outsourcing. 

Sri Lanka is one of the best destination for providing off-shore services for ICTand other services Finance and Accounting, Legal, Insurance, Banking, Telecommunication, etc. Many global service providers such as HSBC, WNS, Accenture, Dialog Axiata, Copal Amba, Medigain, E&Y, RR Donnelley selected Sri Lanka to set up their businesses.

Sri Lanka has been awarded as the “Offshore Destination of the Year” by National Outsourcing Association (GSA-UK) in 2013 and 2014. Shortlisted for the Award in 2015. Also the country recognized as the center of excellence for Finance and Accounting Outsourcing and ranked at 11th in the A.T. Kearney’s Global Services location Index (GSLI) in 2017.