While Sri Lanka has long been celebrated for its tea, gems, and spices, the island’s economic profile has undergone a significant transformation in recent decades. Today, Sri Lanka is rapidly establishing itself as a premier destination for IT captive centres, client-owned, offshore delivery operations through which global multinationals manage their technology functions directly, without third-party intermediaries. As decision-makers at multinational corporations (MNCs) increasingly scrutinise the trade-offs between outsourcing and direct ownership of IT capability, Sri Lanka has emerged as a compelling answer
